Shop everywhere with a click.
Experience swift, simple and secure payments at your fingertips wherever you shop. Simply click to pay with your Citibank credit card when you see the Click to Pay icon. Click to Pay is a service offered by Mastercard and VISA. You may click on the tabs below for more information
SECURITY
Know that your payment information is protected
online with multiple layers of security.
CONVENIENCE
Pay the same way, every time—no password,
no surprises.
CONTROL
Keep your Mastercard/Visa payment information stored securely in your Click to Pay profile so it's there when you need it.
Master Click to Pay in an Instant
Just enter your information once. From then, all you need to do is:
Mastercard Click to Pay FAQs
General
General
What is Mastercard Click to Pay?
Mastercard Click to Pay provides a password-free guest checkout option that features advanced payment technology and intelligent security. Consumers can experience the future of secure, convenient digital checkout by looking for this icon where Mastercard is accepted.
Is Mastercard Click to Pay secure?
Mastercard Click to Pay uses advanced payment technology and intelligent authentication that help recognize your customers at checkout. It also leverages behavioral analytics and biometrics to confidently identify legitimate consumers in real-time with reduced friction.
For additional security, verification is always required to update personal information. Consumers may need to provide verification if there is unusual activity with their Mastercard Click to Pay profile.
How do my consumers sign up for Mastercard Click to Pay?
Your consumers can conveniently enroll in one of three simple ways. They can:
- Add their Mastercard at [mastercard.com/clicktopay1]
- Add their Mastercard during checkout by looking for this icon where Mastercard is accepted
- Enroll if they see this icon on their bank’s website or app
To add cards from payment brands other than Mastercard, visit their payment profile management sites.
Which payment methods does Mastercard Click to Pay support?
Consumers can use all Mastercard credit, debit and prepaid payment methods for Mastercard Click to Pay checkout. However, each merchant decides which payment brands to accept. Enrollment and availability of specific card programs may vary depending on the payment brand.
Is Mastercard Click to Pay for online payments only?
Yes. This new digital checkout option brings Mastercard security technology to online payments and is designed to make your consumers feel as secure and confident paying online as they do in-store.
Why should my consumers use Mastercard Click to Pay?
Mastercard Click to Pay features the latest security and payment technology so consumers can checkout quickly and securely without a password.
Mastercard Click to Pay protects consumer payment information with multiple layers of security and is consistent across all participating merchants for a frictionless digital checkout experience.
How are consumer payment profiles secure without passwords?
Passwords can be lost or stolen, but with Mastercard Click to Pay, advanced payment technology and intelligent authentication help recognize that your consumer—and your consumer alone—is completing a transaction.
For additional security, verification is always required to update personal information. Consumers may need to provide verification if there is unusual activity with their payment profile.
Merchants
Merchants
What are the benefits of implementing Mastercard Click to Pay?
Implementing Mastercard Click to Pay can help increase your approval rates, leading to potentially higher conversion rates and a better consumer experience.
How? Mastercard Click to Pay creates a convenient, consistent digital checkout experience. Your consumers will find a recognizable icon across merchants and devices, streamlining checkout. Also, they'll know their purchases are protected by advanced payment technology—with no need to remember a password.
How much does Mastercard Click to Pay cost?
Mastercard Click to Pay is free for your consumers, but merchant development costs may apply.
How is Mastercard Click to Pay different from other online payment solutions?
Mastercard Click to Pay is a faster, smarter way to pay that takes the hassle out of paying online, letting your consumers securely access their information at checkout—without a password. Instead, this innovative service uses advanced payment technology and intelligent security that works across online shopping platforms and devices.
How and where do consumers use Mastercard Click to Pay?
This secure, convenient digital checkout option is designed to work across devices and web browsers. Consumers can experience the future of secure, convenient digital checkout by looking for the payment icon where Mastercard is accepted. They simply enter their user ID, select their card and complete their purchase.
Are there unique Mastercard Click to Pay landing pages for my market?
Yes, Mastercard Click to Pay has developed landing pages contextualized for your APAC market.
SG: mastercard.com.sg/clicktopay
AU: mastercard.com.au/clicktopay
HK: mastercard.com.hk/clicktopay
NZ: mastercard.co.nz/clicktopay
Using Click to Pay is hassle-free
Just enter your information once. From then, all you need to do is:
Visa Click to Pay FAQs
General Questions about Click to Pay
General Questions about Click to Pay
What is Click to Pay?
Visa is bringing consumers a faster, more secure online checkout experience with the introduction of Click to Pay. Click to Pay simplifies the way you pay when shopping online across web and mobile websites, mobile apps, and connected devices.
Wherever you see the Click to Pay icon , you will no longer have to enter your 16-digit primary account numbers, look up passwords or fill out long forms. You can store your payment details and shipping preferences to speed up the checkout process at all participating merchants. Click to pay with Visa today wherever you see this icon and where Visa is accepted.
When and where will Click to Pay be available?
Click to Pay has been available since September 2020. Look for the Click to Pay icon at merchants that accept Visa to experience this new online checkout option.
Is it free to use Click to Pay?
Visa does not charge any fees when you use Click to Pay.
FAQs on Click to Pay
FAQs on Click to Pay
How do I start using Click to Pay
Look for this icon new online checkout logo where Visa is accepted at participating merchants to experience this easy, smart and secure online checkout option. Existing Visa Checkout customers will have their Visa cards automatically transferred to the new Click to Pay experience.
For new users, you can set up your Visa cards for Click to Pay:
- During checkout at merchants who display this icon new online checkout logo. and where Visa is accepted
- On your participating issuing bank’s website or app
- On Visa's card management portal
To set up a non-Visa card, visit the card management portals of the corresponding card networks.
How do I remove my Citi Visa card from Click to Pay?
We'd hate to see you go. Please contact us if there's anything we can do to help. Select “Delete Card” during checkout or visit Visa’s card management portal to remove your Visa card from Click to Pay. Sign in to this page to remove all your cards and information from our system.
For non-Visa cards, visit the supporting websites for the corresponding card networks.
How do I sign out of Click to Pay?
During checkout, select the icon online checkout logo. in the top right corner on the “Review & Confirm” screen. Then select “Sign Out” to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you want to use Click to Pay .
Why don’t I see my cards set up for Click to Pay?
You can only manage your Visa cards in Visa’s card management portal Cards from other payment networks may not be available. We recommend you to contact the participating card networks to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.
Remember me
Remember me
What is “Remember Me”?
You can choose to be remembered in Click to Pay by selecting “Remember Me” during checkout. When you choose to do so, you can skip entering your email and a one-time code the next time you checkout using Click to Pay with Visa. It’s a great way to make your payment experience even faster and easier—you won’t have to enter your 16-digit primary account number and other payment information. The Remember Me feature applies on all merchant websites displaying Click to Pay icon where Visa is accepted. For your security, we will ask that you verify your identity again in certain situations, such as when you update your personal information.
How do I adjust my settings for “Remember Me”?
Go to “My Account Information” to change your settings at any time. This feature is not recommended for shared devices.
How does “Remember Me” work?
By selecting “Remember Me”, Visa will remember you on that browser and device, and you can skip verification on that device and browser the next time you Click to Pay with Visa. This means that you’ll be able to see the Visa cards, email, names, phone numbers, and addresses you set up on Visa Click to Pay, and you won’t need to enter a one-time code to check out. For security, we’ll still ask you to reverify in certain situations such as updating your personal info.
Security and Authentication
Security and Authentication
Why did I receive a one-time code?
Visa takes the security of your information very seriously. When you Click to Pay, Visa will send a one-time code. This provides an added layer of security to authenticate your identity.
Why do I get a Verified by Visa prompt during checkout?
You may encounter an extra security prompt during checkout to confirm that you are the authorized cardholder: Learn more about Verified by Visa.
Why am I not able to sign in or verify my identity and pay with my Visa card in Click to Pay?
This could happen for several reasons. For example:
- You’ve made too many failed attempts using your one-time code
- For your safety, we need more information to verify your identity
For help using Click to Pay with your Visa card, please contact Visa support at checkoutwithvisa_SG@visa.com or call customer support.
Does Visa share my information?
Visa shares your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see our Privacy Notice.
For Visa Checkout users
For Visa Checkout users
How is Click to Pay different from Visa Checkout?
Click to Pay is built on the EMV® Secure Remote Commerce (SRC) industry specification. It is available to all players in the payment ecosytem, which is a shift from existing proprietary payment buttons such as Visa Checkout.
This means that you will now see a consistent Click to Pay brand across participating merchants and be able to easily checkout with your Visa and other accepted card networks. Additionally, this new standard is designed so that you will no longer have to enter 16-digit primary account numbers, look up passwords, or fill out long forms.
Enjoy this new checkout experience with your Visa cards when you see this icon new online checkout logo and where Visa is accepted.
If you were previously a Visa Checkout user, your Visa cards will be automatically transferred to Click to Pay. Non-Visa branded cards will not be automatically transferred to Click to Pay. To manage non-Visa branded cards, visit the supporting websites of the corresponding card networks.
When will Visa Checkout be retired?
Visa is working with other participating card networks to bring you an improved digital payment experience with Click to Pay. Beginning the second half of 2020, Visa Checkout in Asia Pacific will be migrating to Click to Pay, the new easy, smart and secure online checkout experience. Click to Pay eliminates the need to enter 16-digit primary account numbers, look up passwords or fill out long forms. Look for the Click to Pay icon new online checkout logo at merchants that accept Visa to experience this new online checkout option. You can however, continue to use Visa Checkout where it is available.
Why is my Visa card stored in Click to Pay when I never signed up for the service?
Visa is working with other participating card networks to bring you an improved digital payment experience with Click to Pay. If you were previously a Visa Checkout user, Visa has automatically transferred your Visa cards to Click to Pay so you can immediately start using this new checkout option whenever you see this icon new online checkout logo and where Visa is accepted.
I use Visa Checkout. What happens to my existing cards when I use the new Click to Pay experience where I see this icon ?
If you were previously a Visa Checkout user, Visa has automatically transferred your Visa cards to Click to Pay. You may see updates to the cards previously saved in your Visa Checkout account. Some existing Visa checkout users may need to re-verify themselves through one-time codes when using Click to Pay for the first time. You can also set up new cards for Click to Pay during checkout at a participating merchant.
Your non-Visa cards saved in Visa Checkout will not automatically be transferred to Click to Pay. You will need to set up your non-Visa cards through the corresponding card network.
Will non-Visa cards in Visa Checkout be transferred to Click to Pay?
All existing Visa cards within your Visa Checkout consumer account will be automatically transferred to Click to Pay. Non-Visa cards will not be transferred to Click to Pay and will need to be set up again via the participating card networks or during merchant checkout.
Troubleshooting
Troubleshooting
What do I do if I’m having trouble setting up my Visa card for Click to Pay?
If you are having trouble setting up your Visa card for Click to Pay, and don’t find the help you need here, please contact Visa support at checkoutwithvisa_SG@visa.com or call customer support.
Who can I contact if I have a question about a purchase using the Click to Pay experience?
Similar to in-store shopping experiences, contact the merchant for any questions related to your purchase. For questions related to using your Visa card in Click to Pay, contact Visa support at checkoutwithvisa_SG@visa.com or call customer support.
For more FAQs, please click here.
Problem not listed
If you have a question that's not addressed in this section and need help, please contact us.