Bill payment

Activate Your Citibank Card Online

A quick & easy guide to activate or de-activate
your Citi Credit Card.

Activation and de-activation of all Citi Credit Card, Debit Cards and Citibank Ready Credit Cards.

Instant and 24/7 channels for activating and de-activating your card

Steps to activate a new Credit Card or Debit Card

All new, renewal and replacement Citi Credit Cards, Debit Cards and Citibank Ready Credit Cards sent via mail will be in a de-activated(blocked) status. As part of this safeguard, any transactions attempted on a de-activated card will be declined.

However, please note that recurring payments on replaced/renewed cards will continue to take effect until such arrangements are being cancelled.

Please refer below to find out how to activate/de-activate your Citi Credit Cards, Debit Cards and Citibank Ready Credit Cards via our various convenient channels available anytime, anywhere.

Channel
Citi Mobile® App
  • Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.
  • The Citi Mobile® App also contains many other convenient features that makes using your card safer and easier.

Step 1 : Download “Citibank SG” mobile app from App Store or Google Play

citi
  app-store
   OR   google-play

Step 2: Activate the card

  • Click "Activate card"
  • Follow the instructions to complete your card activation

 

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Or if you have logged on to your Citi Mobile® App

  • Tap the Profile menu → Under 'Cards & accounts' tap on the card you would like to activate.
  • Tap 'Activate now'.
  • Enter the One Time Pin (OTP) of Citi Mobile Token PIN to proceed
  • Enter the CVV of your new card.
  • Tap Activate.
Citibank Online
  • If you access www.citibank.com.sg using your mobile, you will be automatically redirected to a mobile site.
  • Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.
  • De-activation via this channel is only applicable for Credit Cards
To activate/de-activate your cards online using your Internet Banking PIN:
  • Visit www.citibank.com.sg via computer/laptop/tablet
  • Click on "LOGIN TO", followed by "Citibank Online"
  • Enter:
    • a. User ID
    • b. Password
  • Under "Services" > "My Profile", click on "Card Activation" link and follow the steps on-screen.

Frequently Asked Questions

FAQs on Card Activation

Click here to view FAQs on Digital Card Activation

Click here to view FAQs on Card Activation and De-activation.

Click here to view FAQs on Overseas Usage Activation.

Activate your card digitally and start using it instantly!

Once you have received your card approval confirmation, activate your digital card via the Citi Mobile® App. You can start transacting and enjoy the benefits of your card before your physical card arrives!

Terms and Conditions apply.

Earn rewards

Start earning rewards^ or cash back specific to your card straight away

Pay via mobile wallets

Add your digital card to your e-wallet (Apple Pay®, Google PayTM and Samsung Pay) and tap your phone to pay in stores on the go

Shop online

You can view your card details and temporary CVV# on your Card Settings page on the Citi Mobile® App and shop online or set up recurring payments right away!

How to view your card details on the Citi Mobile® App

  1. Log in to your Citi Mobile® App or download the “Citibank SG” mobile app from App Store or Google Play
  2. Select the Credit Card you wish to view
  3. Tap on the “Manage” button on the top right
  4. You will be able to view your card details and expiry date on the screen
  5. Tap on “View” to see your temporary CVV
  6. Add your card details to your e-wallet or use your card details to start transacting online!

New Customers

Existing Customers

Frequently Asked Questions and Important Disclaimers

Disclaimers:

#You will be prompted to activate your physical card from 90 days of your card approval and you will not be able to access your temporary CVV past the 90 days validity. The physical card CVV number will replace your temporary CVV number.

^Refer to your Citi Card Cardmember's Agreement for more information on your rewards.

Citi Digital Card Terms and Conditions apply, click here for details.

 

FAQs on Card Activation

Click here to view FAQs on Digital Card Activation

Click here to view FAQs on Card Activation and De-activation.

Click here to view FAQs on Overseas Usage Activation.

Steps to activate Credit Card or Debit Card usage overseas

For your security, all new, renewal and replacement Citi Credit Cards, Debit Cards and Citibank Ready Credit Cards will be deactivated for overseas point-of-sale (POS) magnetic stripe card transactions and ATM cash withdrawals, unless:

  • You had specifically selected to activate the overseas usage feature on your account opening application form.
  • The card being renewed/ replaced was previously activated for overseas usage.

Please note that overseas usage de-activation will only disable overseas ATM cash withdrawals and point-of-sale (POS) magnetic stripe transactions. POS EMV Chip, contactless transactions (inclusive of Apple Pay, Google Pay and Samsung Pay wallet transactions) and online transactions will remain enabled.

Depending on your needs and spending preferences (as mentioned above), please remember to activate the overseas usage feature where necessary, before travelling.

Please refer below to find out how to activate/de-activate your Citibank Credit Cards, Debit Cards and Ready Credit Cards for overseas point-of-sale (POS) magnetic stripe card transactions and ATM cash withdrawals via our various convenient channels available anytime, anywhere.

Channel
Citi Mobile® App
  • Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.
  • This app is also your credit card companion app to extend the benefits and security features of your card(s).

Step 1 : Download “Citibank SG” mobile app from App Store or Google Play

citi
  app-store
  OR   google-play

Step 2: Open Citi Mobile® app

  • Tap the Profile menu → Under 'Cards & accounts' tap on the card you would like to activate for overseas usage.
  • Tap on enable the 'Overseas Use' switch.
  • Enter the One Time Pin (OTP) or Citi Mobile Token PIN to proceed
  • Card is activated for overseas usage.

 

image

Citibank Online
  • If you access www.citibank.com.sg using your mobile, you will be automatically redirected to a mobile site.
  • Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.
To activate/de-activate your cards online using your Internet Banking PIN:
  • Visit www.citibank.com.sg via computer/laptop/tablet
  • Click on "LOGIN TO", followed by "Citibank Online"
  • Enter:
    • a. User ID
    • b. Password
  • Under "Services" > "My Profile", click on "Overseas Card Activation" link and follow the steps on-screen.

 

Frequently Asked Questions

FAQs on Card Activation

Click here to view FAQs on Digital Card Activation

Click here to view FAQs on Card Activation and De-activation.

Click here to view FAQs on Overseas Usage Activation.

 

 

Experience the Citi Mobile® App today!

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Experience the Citi Mobile® App today!

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