Card Activation Guide | Activate Card Overseas

Card security.

Activation on demand.

Steps to activate a new Credit Card or Debit Card

All new, renewal and replacement Citi Credit Cards, Debit Cards and Citibank Ready Credit Cards sent via mail will be in a de-activated(blocked) status. As part of this safeguard, any transactions attempted on a de-activated card will be declined.

However, please note that recurring payments on replaced/renewed cards will continue to take effect until such arrangements are being cancelled.

Please refer below to find out how to activate/de-activate your Citi Credit Cards, Debit Cards and Citibank Ready Credit Cards via our various convenient channels available anytime, anywhere.

Channel
Citi Mobile^® App Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us. The Citi Mobile^® App also contains many other convenient features that makes using your card safer and easier.	Step 1 : Download “Citibank SG” mobile app from App Store or Google Play OR Step 2: Activate the card Click "Activate card" Follow the instructions to complete your card activation Or if you have logged on to your Citi Mobile^® App Tap the Profile menu → Under 'Cards & accounts' tap on the card you would like to activate. Tap 'Activate now'. Enter the One Time Pin (OTP) of Citi Mobile Token PIN to proceed Enter the CVV of your new card. Tap Activate.
Citibank Online If you access www.citibank.com.sg using your mobile, you will be automatically redirected to a mobile site. Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us. De-activation via this channel is only applicable for Credit Cards	To activate/de-activate your cards online using your Internet Banking PIN: Visit www.citibank.com.sg via computer/laptop/tablet Click on "LOGIN TO", followed by "Citibank Online" Enter: a. User ID b. Password Under "Services" > "My Profile", click on "Card Activation" link and follow the steps on-screen.

Channel

Citi Mobile^® App

Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.
The Citi Mobile^® App also contains many other convenient features that makes using your card safer and easier.

Step 1 : Download “Citibank SG” mobile app from App Store or Google Play

citi

OR

Step 2: Activate the card

Click "Activate card"
Follow the instructions to complete your card activation

Or if you have logged on to your Citi Mobile^® App

Tap the Profile menu → Under 'Cards & accounts' tap on the card you would like to activate.
Tap 'Activate now'.
Enter the One Time Pin (OTP) of Citi Mobile Token PIN to proceed
Enter the CVV of your new card.
Tap Activate.

Citibank Online

If you access www.citibank.com.sg using your mobile, you will be automatically redirected to a mobile site.
Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.
De-activation via this channel is only applicable for Credit Cards

To activate/de-activate your cards online using your Internet Banking PIN:

Visit www.citibank.com.sg via computer/laptop/tablet
Click on "LOGIN TO", followed by "Citibank Online"
Enter:
- a. User ID
- b. Password
Under "Services" > "My Profile", click on "Card Activation" link and follow the steps on-screen.

New Customers

Existing Customers

Frequently Asked Questions and Important Disclaimers

Disclaimers:

^#You will be prompted to activate your physical card from 90 days of your card approval and you will not be able to access your temporary CVV past the 90 days validity. The physical card CVV number will replace your temporary CVV number.

^{^}Refer to your Citi Card Cardmember's Agreement for more information on your rewards.

Citi Digital Card Terms and Conditions apply, click here for details.

FAQs on Card Activation

Click here to view FAQs on Digital Card Activation

Click here to view FAQs on Card Activation and De-activation.

Click here to view FAQs on Overseas Usage Activation.

Steps to activate Credit Card or Debit Card usage overseas

For your security, all new, renewal and replacement Citi Credit Cards, Debit Cards and Citibank Ready Credit Cards will be de-activated for overseas usage, unless:

You had specifically selected to activate the overseas usage feature on your account opening application form.
The card being renewed/ replaced was previously activated for overseas usage.

Remember to activate the overseas usage feature on your Citi Credit Cards, Debit Cards and Citibank Ready Credit Cards before traveling to enjoy your global privileges.

Please note that overseas usage de-activation for Credit Cards will only disable overseas ATM cash withdrawals and point-of-sale (POS) magnetic stripe transactions. POS EMV Chip transactions will not be disabled.

Please refer below to find out how to activate/de-activate your Citibank Credit Cards, Debit Cards and Ready Credit Cards for overseas usage via our various convenient channels available anytime, anywhere.

Channel
Citi Mobile^® App Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us. This app is also your credit card companion app to extend the benefits and security features of your card(s).	Step 1 : Download “Citibank SG” mobile app from App Store or Google Play OR Step 2: Open Citi Mobile^® app Tap the Profile menu → Under 'Cards & accounts' tap on the card you would like to activate for overseas usage. Tap on enable the 'Overseas Use' switch. Enter the One Time Pin (OTP) or Citi Mobile Token PIN to proceed Card is activated for overseas usage.
Citibank Online If you access www.citibank.com.sg using your mobile, you will be automatically redirected to a mobile site. Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.	To activate/de-activate your cards online using your Internet Banking PIN: Visit www.citibank.com.sg via computer/laptop/tablet Click on "LOGIN TO", followed by "Citibank Online" Enter: a. User ID b. Password Under "Services" > "My Profile", click on "Overseas Card Activation" link and follow the steps on-screen.

Channel

Citi Mobile^® App

Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.
This app is also your credit card companion app to extend the benefits and security features of your card(s).

Step 1 : Download “Citibank SG” mobile app from App Store or Google Play

citi

OR

Step 2: Open Citi Mobile^® app

Tap the Profile menu → Under 'Cards & accounts' tap on the card you would like to activate for overseas usage.
Tap on enable the 'Overseas Use' switch.
Enter the One Time Pin (OTP) or Citi Mobile Token PIN to proceed
Card is activated for overseas usage.

Citibank Online

If you access www.citibank.com.sg using your mobile, you will be automatically redirected to a mobile site.
Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.

To activate/de-activate your cards online using your Internet Banking PIN:

Visit www.citibank.com.sg via computer/laptop/tablet
Click on "LOGIN TO", followed by "Citibank Online"
Enter:
- a. User ID
- b. Password
Under "Services" > "My Profile", click on "Overseas Card Activation" link and follow the steps on-screen.

Frequently Asked Questions

FAQs on Card Activation

Click here to view FAQs on Digital Card Activation

Click here to view FAQs on Card Activation and De-activation.

Click here to view FAQs on Overseas Usage Activation.

Experience the Citi Mobile^® App today!

Card security.

Activation on demand.

Steps to activate a new Credit Card or Debit Card

Frequently Asked Questions

FAQs on Card Activation

Activate your card digitally and start using it instantly!

How to view your card details on the Citi Mobile® App

New Customers

Existing Customers

Frequently Asked Questions and Important Disclaimers

Disclaimers:

FAQs on Card Activation

Steps to activate Credit Card or Debit Card usage overseas

Frequently Asked Questions

FAQs on Card Activation

How to view your card details on the Citi Mobile^® App