Citi PayAll

Citi Credit Cards

• Citi ULTIMA Card (by invitation only)
• Citi Prestige Card
• Citi PremierMiles Card
• Citi Rewards Card
• Citi Cash Back + Card
• Citi Cash Back Card

If you don’t have any of these credit cards, click on the card to apply now.

Citi Commercial Cards (selected cards)

• Citi Corporate Card
• Citi Business Card

Yes you can. When setting up your payment, simply choose your preferred payment date, you can choose to make one-time payment or set it as recurring payment for up to 24 months.

Payments take 4 business days to be processed.

It depends on whether you choose Service Fee payment option or Zero Service Fee payment option.

1. Service Fee payment option will allow you to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.

2. Zero Fee payment option here refers to the use of Citi PayAll product without having the customer incur an additional fee for the transaction made. The customer will only be paying the amount in the transaction but will not be receiving any other rewards e.g. base points or miles or additional bonus points or miles or any gift vouchers.

If you have lost your card or reported a fraud on your card, please contact CitiPhone Banking at +65 6225 5225 between 8 a.m. and 8 p.m to check on your card account payment transactions status.

You should NOT make payments under Citi PayAll in respect of (i) any loan/debt repayments such as but not limited to mortgage repayments, credit card payments and loans, (ii) any cryptocurrency related transactions, gambling and casino-related transactions or such other transactions that we may determine at our discretion

Thanks for participating in the recent campaign, you will receive your Bonus Miles/ThankYou^SM Points and Gift within 12 weeks from 31 Aug 2025.

Please click here(opens in a new tab) for the full list of MCSTs supported by Citi PayAll.

You will receive an email, Push Notification, or SMS notification alert when your payment is set up and when it is successfully charged to your card. Successful payments will also appear in your credit card statement. For recurring payments, you will receive a notification each month when the payment is processed.

If your payment fails, you will be notified via email, Push Notification, or SMS. Please make alternative arrangements to ensure your recipients is paid on time.

No, if your payment fails, both the payment amount and the accompanying service fee (if the Service Fee payment option was selected) will be refunded to your card.

If you made an accidental payment to the wrong recipient which was processed successfully, both the payment amount and the service fee (if the Service Fee payment option was selected) will not be refundable. The payment will still appear on your credit card statement. As Citi PayAll does not perform independent verification of payee account details, reference numbers, or other payment information provided by you, please ensure that all payment details are entered accurately.

Since all Citi PayAll payments are not processed through card associations (for example, Mastercard or Visa), their chargeback dispute resolution processes are not applicable. This means you will not be able to raise a chargeback dispute for any payment. Any disputes or claims must be resolved directly with the payee.

Once your payment setup has been confirmed, it cannot be amended.

However, you may cancel the payment setup before the payment is charged to your card. To do so, please follow the steps below:

Step 1: Log in to Citi Mobile® App.
Step 2: Tap on "Payment" and select "Citi PayAll".
Step 3: Tap on "Start using Citi PayAll" and you will be able to see all active Citi PayAll setups.
Step 4: Select the payment setup(s) that you wish to cancel and tap on "Cancel payment instruction" to proceed with the cancellation.