Authorise online transactions seamlessly and securely via the Citi Mobile® App and Citibank Online.
Authorise online transactions seamlessly and securely via the Citi Mobile® App and Citibank Online.
If you are not a registered user, please download the Citi Mobile® App, if you have not done so.
Log in to the App and you will be prompted to register for Citi Mobile® App with enhanced security.
Enhanced Security through the Citi Mobile® App | Online Security Device (OSD) | SMS | |
---|---|---|---|
Access to Citibank Digital | ✓ | ✓ | ✓ |
High Risk Transaction | ✓ | ✓ |
Please ensure your mobile number is updated if you are authentiating via SMS OTP
When required to enter an OTP, a single-use random set of numbers will be generated by the OSD as an added level of authentication to access Citibank Online and Citi Mobile® App services. Alternatively, you may also request for the OTP to be sent to your mobile number* via SMS.*In order for you to receive the OTP successfully, it is important to update the bank with your latest mobile number.
Using your OSD to generate OTP
Step 1: Login to Citi Mobile® App or Citibank Online.
Step 2: Press and hold the button (right bottom button on the OSD) to generate an OTP when prompted
Disclaimer:
Kindly note that your Citibank Online access may be disrupted if you do not use your OSD for a prolonged period. If you experience problems using your OSD, kindly reach out to your Relationship Managers, or contact CitiPhone.
Download the Citi Mobile® App now