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Citi Mobile® App with Enhanced Security

Authorise online transactions seamlessly and securely via the Citi Mobile® App and Citibank Online.

How does it work?

Authorise your Citi Credit/Debit card online transactions via the Citi Mobile® App

Utilise Money Lock with Citi Mobile® App

How do I enrol for Enhanced Security on the Citi Mobile® App

If you are not a registered user, please download the Citi Mobile® App, if you have not done so.
Log in to the App and you will be prompted to register for Citi Mobile® App with enhanced security.

Alternative Authentication Methods

  Enhanced Security through the Citi Mobile® App Online Security Device (OSD) SMS
Access to Citibank Digital
High Risk Transaction  

Please ensure your mobile number is updated if you are authentiating via SMS OTP

Authenticating via OSD 

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When required to enter an OTP, a single-use random set of numbers will be generated by the OSD as an added level of authentication to access Citibank Online and Citi Mobile® App services. Alternatively, you may also request for the OTP to be sent to your mobile number* via SMS.*In order for you to receive the OTP successfully, it is important to update the bank with your latest mobile number.

 

Using your OSD to generate OTP

Step 1: Login to Citi Mobile® App or Citibank Online.
Step 2: Press and hold the button (right bottom button on the OSD) to generate an OTP when prompted

Disclaimer:

 

Kindly note that your Citibank Online access may be disrupted if you do not use your OSD for a prolonged period. If you experience problems using your OSD, kindly reach out to your Relationship Managers, or contact CitiPhone.    

    

FAQs

Important Notes

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Important Information

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Citi is not responsible for the products, services or facilities provided and/or owned by other companies.