Money Lock feature allows you to prevent any unauthorised fund transfers, shielding your money from fraudulent monetary transactions and scams. This feature safeguards your funds which you may not need daily access to.

You may lock your funds on the Citi Mobile^® App and Citibank Online, applicable to your existing current/savings accounts.

For added security, locked funds can only be released by raising an unlock request via CitiPhone hotline (6225 5225) or in-person at one of our Wealth Centres^†/Citibank branch upon successful verification.

^†Available only for Citigold and Citigold Private Clients

Yes, you will be able to continue earning interest on your locked amount. Interest rates earned will be based on the existing current/savings account benefits.

Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation (SDIC), for up to S$100,000 in aggregate per depositor per Scheme member by law.

Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

For more information, please refer to SDIC's website at www.sdic.org.sg

Eligible customers with existing current/savings account (sole and “Joint OR” relationship) will be able to access the Money Lock feature on the Citi Mobile^® App and Citibank Online.

Please note that this feature is currently unavailable for time deposits and current/savings accounts with “Joint AND” relationship.

You may use your account’s currency: SGD, or foreign currencies.

Please note that there is a minimum input of $1,000 (in your account’s currency) for each Money Lock request.

Please note that there is a minimum input of $1,000 (in your account’s currency) for each Money Lock request.

The maximum input allowable is determined by the available balance* in your account of choice.

*Locked funds cannot be used for any new or existing payment arrangements. Examples include but are not limited to payment & transfer, standing instructions, future dated transfers, loan or mortgage repayments, investment placements, recurring credit card payments, fees, etc. Hence, please ensure that sufficient available balance is kept in your account of choice for existing payment arrangements before locking your funds.

Upon successful locking of funds:

1. Push Notification/SMS and Email Notification will be sent to you.

2. You may view your Total Locked Amount under your current/savings account dashboard. If you have more than one set-up, the consolidated amount will be shown.

Please ensure sufficient balance in your account of choice for new or existing payment arrangements before locking your funds. Locked funds cannot be used for any new or existing payment arrangements. Existing payment arrangements will not go through if there are insufficient available balance in current/savings account.

Some examples of payment arrangements include but are not limited to payment & transfer, standing instructions, future dated transfers, loan or mortgage repayments, investment placements, recurring credit card payments, fees, etc.

For added security, locked funds can only be released by raising an unlock request via CitiPhone hotline (6225 5225) or in-person at one of our Wealth Centres^†/Citibank Branch upon successful verification.

• After raising an unlock request via CitiPhone hotline (6225 5225), and upon successful verification and further review, you will be contacted within 2 days. Please note that our CitiPhone Officers will do up to 3 callbacks (from 8am to 8pm SGT) for unlock requests. Your request to retrieve funds will be cancelled if we are unable to reach you via a phone call after 3 call attempts.

• Upon successful unlocking of funds, you will receive a Push Notification or SMS and Email Notification.

^†Available only for Citigold and Citigold Private Clients

• Citi Wealth Hub (268 Orchard #07-01 and #08-01, Singapore 238856)

• Citi Wealth Centre, Parkway Parade (80 Marine Parade Road #22-03 to 07, Singapore 449269)

• Citi Wealth Centre, One Holland Village (7 Holland Village Way, #04-02, Singapore 275748)

• Citigold Centre, Jurong East (21 Jurong Gateway Road #02-07, CPF Jurong Building, Singapore 608546)

Citibank branch:

Opening Hours: Monday to Friday, 9.30am to 3.30pm and Saturday 9.30am to 12pm.

• Jurong East Branch (21 Jurong Gateway Road #01-02, CPF Jurong Building, Singapore 608546)

Please refer to https://www.citibank.com.sg/personal-banking/other-services/bank-branches for the latest information on branches.

Please note that funds will be released in full from the Total Locked Amount on account level. Requests for partial release is currently unavailable.

To illustrate, you will only be able to release S$3,000 if you have made the following Money Lock set-ups:

Total Locked Amount in Citi Interest Booster Account: S$3,000

Money Lock Request 1: S$1,000

Money Lock Request 2: S$2,000