Instantly block access to Internet Banking, Bank Account(s) and Card(s).
Instantly block access to Internet Banking, Bank Account(s) and Card(s).
You should activate Kill Switch only if you are a victim of scam or suspect your login credentials, bank account(s) and/or card(s) have been compromised.
Once Kill Switch is activated, please note that all your account(s) with us (Banking, Credit Card and Ready Credit) will be instantly blocked.
The following transactions will not be processed while the Kill Switch is active:
An SMS and Email will be sent once Kill Switch is successfully activated. You will be contacted within 24 hours by our officers to guide you on the restoration of your access and accounts. Please contact our Fraud Hotline (+65 6337 5519) for any immediate assistance.
Pending card transactions before Kill Switch is activated will be successfully posted, while transactions attempted after Kill Switch is activated will be blocked.
Please make alternative banking arrangements as standing instructions and recurring payments will not be processed while Kill Switch remains active. The Bank will not be liable for any loss incurred by you in connection with the above, including any late payments or disruption in services.
If your card is missing, you may consider locking your card temporarily via the Citi Mobile® App. This prevents transactions being posted on your card while you search for it.
Manage your funds transfer limit
Adjust your fund transfer limits to protect yourself against possible scams. This can help prevent large sums of money from being transacted out of your bank account if your login credentials are compromised.
Report lost or stolen card
You can now report loss/theft of your credit or debit card and credentials via the app and have it blocked permanently.
PIN reset
Forgot the PIN for your card? Fret not, you can now reset your Credit or Debit Card PIN securely and conveniently via the Citi Mobile® App.
Download the Citi Mobile® App now