Killswitch

Kill Switch

Instantly block access to Internet Banking, Bank Account(s) and Card(s).

Before Activating Kill Switch

You should activate Kill Switch only if you are a victim of scam or suspect your login credentials, bank account(s) and/or card(s) have been compromised.

Once Kill Switch is activated, please note that all your account(s) with us (Banking, Credit Card and Ready Credit) will be instantly blocked. 

The following transactions will not be processed while the Kill Switch is active:

  • Purchases (Physical and Digital Debit/Credit Card transactions)
  • ATM cash withdrawal
  • Digital Banking transactions
  • Local and overseas outgoing fund transfers (PayNow/FAST/GIRO/Telegraphic Transfer)
  • Bill payments
  • Existing future-dated transactions
  • Standing instructions
  • Recurring payments
  • Investment instructions
  • PayAll
  • Any Debit transactions
  • Any transactions that requires Card authorisation

Important Information

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An SMS and Email will be sent once Kill Switch is successfully activated. You will be contacted within 24 hours by our officers to guide you on the restoration of your access and accounts. Please contact our Fraud Hotline (+65 6337 5519) for any immediate assistance.

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Pending card transactions before Kill Switch is activated will be successfully posted, while transactions attempted after Kill Switch is activated will be blocked.

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Please make alternative banking arrangements as standing instructions and recurring payments will not be processed while Kill Switch remains active. The Bank will not be liable for any loss incurred by you in connection with the above, including any late payments or disruption in services.

How to activate Kill Switch

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Lock your card via the Citi Mobile® App

If your card is missing, you may consider locking your card temporarily via the Citi Mobile® App. This prevents transactions being posted on your card while you search for it.




Step 1: Log in to the Citi Mobile® App

Step 2: Select your card you wish to lock and tap on "Manage"

Step 3: Tap on the "Lock card" icon

Select currency and enter transfer amount

Verify transfer details and tap on "Pay"

Transfer is completed!

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Tips to further enhance your security via the Citi Mobile® App

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Manage your funds transfer limit

 

Adjust your fund transfer limits to protect yourself against possible scams. This can help prevent large sums of money from being transacted out of your bank account if your login credentials are compromised.

Report lost or stolen card

Report lost or stolen card

 

You can now report loss/theft of your credit or debit card and credentials via the app and have it blocked permanently.

PIN reset

PIN reset

 

Forgot the PIN for your card? Fret not, you can now reset your Credit or Debit Card PIN securely and conveniently via the Citi Mobile® App.

FAQs

Important Notes

Download the Citi Mobile® App now

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Important Information

You are leaving a Citi Website and going to a third party site. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Do you want to go to the third party site?
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