![banner-desktop](https://www.cdn.citibank.com/v1/sggcb/cbol/files/images/2022/masschat-desktop-1440x550px-3-11-26.jpg)
Enjoy faster service and personalised assistance
via the Citi Mobile® App
It’s time to skip the waiting time over the phone or the queue at the branches by connecting with us via the Citi Mobile® App.
With effect from 5 December 2021, Citi Live Chat function via Citibank Online will no longer be available.
How to connect with us
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![Login to Citi Mobile<sup>®</sup> App.](https://www.cdn.citibank.com/v1/sggcb/cbol/files/26_mobile-slider-json_steps-gif-01.gif)
![Tap on the chat function shortcut at the top right of the screen to connect with us](https://www.cdn.citibank.com/v1/sggcb/cbol/files/26_mobile-slider-json_steps-gif-02.gif)
![OR Select ‘Help & Support’ under Profile and Settings or the Help icon at the top right of the screen](https://www.cdn.citibank.com/v1/sggcb/cbol/files/26_mobile-slider-json_steps-gif-03.gif)
![Search our Smart FAQs or any of the 6 Customer Service Shortcuts](https://www.cdn.citibank.com/v1/sggcb/cbol/files/26_mobile-slider-json_steps-gif-R2-04.gif)
With the Citi Mobile® App you can also:
![logo](https://www.cdn.citibank.com/v1/sggcb/cbol/files/images/2019/logo.png)