Explore Citibank branches, ATM and Cash Deposit Machines locations

Citibank Branches

Business Hours:

Monday to Friday, 9.30am to 3.30pm
Saturday, 9.30am to 12pm
Closed on Sundays and Public Holidays

For vulnerable groups, such as the elderly and pregnant women, the first hour of operations (9.30am to 10.30am) is reserved for you to perform your banking needs. Priority will also be given to you at all times. Meetings at branches / Citigold Centres will be strictly on an appointment basis.

Available services:

• - Full Service Branch
• - ATM and Cash Deposit Machine Service
• - Cash Teller Service
• - Express Cheque Deposit Service
• - Account Opening*

*Open a Citi banking account at your convenience here.
Note: Only Singaporeans and Singapore Permanent Residents are able to perform account opening online. For clients who require assistance with account opening, please head down to the full service branches.

Business Hours:

Monday to Friday, 9.30am to 6pm (Cash services are available till 5pm)
Saturday, 9.30am to 12pm
Closed on Sundays and Public Holidays

Walk-in customers will be issued with queue numbers upon arrival at Wealth Centres. Please note that the issuance of queue numbers may end a few hours before closure time depending on the queue situation. We apologise for any inconvenience caused and seek your kind understanding.

Services:
Available services for Citigold and Citigold Private Client^ customers:

• - Full Service
• - Cash Teller Service
• - Account Opening*
• - List of banking locations

Available services for Citibanking, Citi Plus, Citi Priority and Credit Card customers:

• - For the list of services, kindly refer here.
• - Get in touch with the Chat agent on the Citi Mobile® App for support
• - List of banking locations

*Singaporeans and Singapore Permanent Residents can open a Citi banking account online at your convenience here. For customers who require assistance with account opening, please head down to the Wealth Centres.
^Citi Wealth Hub Level 8 is exclusive to Citigold Private Client customers.

ATMs (Citi Owned)

Business Hours:

ATM (24-Hour only at selected ATMs)

Available Services:

• - Cash Withdrawal (Local & International Cards)
• - Fund Transfer (Transfers to 3rd Party Citibank Accounts and other banks will be unavailable from 12 July 2023 at new ATMs)
• - Bill Payment (Foreign currency accounts will not be selectable as a source account from 12 July 2023 at new ATMs)
• - ATM Pin Change
• - Account Information
• - Account Balance Inquiry
• - Account Statement Request (unavailable from 12 July 2023 at new ATMs)

Cash Deposit Machines

Business Hours:

24-Hour only at selected CDMs

Available Services:

• - Cash Deposit (Local Cards and SGD Accounts only)*
• - Payments to Cards (Local Cards only)*
• - Cash Withdrawal (Local & International Cards)
• - Fund Transfer (Transfers to 3rd Party Citibank Accounts and other banks will be unavailable from 12 July 2023 at new ATMs)
• - Bill Payment (Foreign currency accounts will not be selectable as a source account from 12 July 2023 at new ATMs)
• - ATM Pin Change
• - Account Information
• - Account Balance Inquiry
• - Account Statement Request (unavailable from 12 July 2023 at new ATMs)

*Not available for IPB Accounts

atm⁵ (Shared ATMs)

Business Hours:

24-Hour only at selected ATMs

Available Services:

The Qualifying Full Banks Shared ATM Network allows you to withdraw cash at no transaction cost from Citibank, Bank of China, HSBC, Maybank, State Bank of India, and Standard Chartered Bank.

Available Services:

• - Cash Withdrawal
• - Account Balance Inquiry

Express Cash Deposits

Business Hours:

Mondays to Fridays: 1.00pm 

Saturdays, Sundays & Public Holidays: No collection

Available Services:

• - For cheque deposit only, strictly no cash deposit
• - Cheque(s) deposited before the collection time will be available for withdrawal after 2pm on the next business day.

AXS Machines

Locate an AXS Machine at http://www.axs.com.sg/axsStation_locations.php

Business Hours:

Service hours depend on the operating hours of each location

Available Services:

• Fund Transfer
• Bill Payment

Mobile Banking Services

Login to Citi Mobile^® App via this QR Code

Business Hours:

All the services mentioned below are available 24/7

Available Services:

• - Fund Transfer
• - Bill Payment
• - Account Balance Inquiry

Internet Banking

Login to Citibank Online at https://www.citibank.com.sg/portal/bluehome/index.htm

Business Hours:

All the services mentioned below are available 24/7

Available Services:

• - Fund Transfer
• - Bill Payment
• - Telegraphic Transfer
• - Account Balance Inquiry

Phone Banking

Business Hours:

Call our Citiphone Hotline at +65 6225 5225 from 8am to 8pm (Monday - Sunday).

Available Services:

• - Fund Transfer
• - Bill Payment
• - Account Balance Inquiry

Why is there a cheque processing fee being charged? When will this take effect?

In line with Singapore's Smart Nation initiative to enable more efficient and secure e-payment methods, Citibank will commence to charge a processing fee to customers who issue cheques denominated in SGD and USD. This will take effect from 1 November 2023.

Who will be responsible for paying the cheque processing fee?

For Citibank Consumer Banking customers and Citibank Ready Credit customers, the processing fee will be payable by issuers of the cheques denominated in SGD and USD.

Will I incur a processing fee if I deposit a cheque?

Customers who deposit a cheque into a Citibank account will not be charged. However, the bank reserves the right to review and revise the fee structure in the future.

What is the cheque processing fee I will incur for every cheque issued?

You will have to pay S$3 processing fee for every SGD-denominated cheque issued. For every USD-denominated cheque issued, the charge is US$3.

For Citibank Consumer Banking customers, you may refer to the Important Announcement section or the Citibank Pricing Guide on the Citibank Singapore website (https://www.citibank.com.sg/gcb/static/banking_info.htm?lid=SGENCBGGNFOTLBANKINGINFORMATION). Alternatively, you may refer to your September 2023 Banking Statement.

For Citibank Ready Credit customers, you may refer to Citibank Ready Credit under Banking Information > Banking Fees & Rates available on Citibank Singapore website for more information.

Will there be any waivers for certain groups of customers? For example, individuals facing difficulties transiting to alternative payment methods

Citibank is offering a rebate on cheque processing fees incurred by customers aged 60 years and above who issue cheques denominated in SGD and USD until end-2025. This rebate is not available to customers aged below 60 years. If you have difficulties transitioning to an alternative payment method, you may call CitiPhone at 6225 5225 from 8am to 8pm (Monday to Friday) for assistance on setting up your Internet banking access.

What are the alternative payment methods available to me if I do not wish to incur a cheque processing fee?

With your Citibank Online Banking account, you can transfer funds or make payments securely via Citibank Online or via our Citi Mobile^® App. Our payment and transfer functions include PayNow, Local and Overseas transfers, Cards and Bill payments and more.

If you do not have an existing Citibank Online Banking account, you can download the Citi Mobile® App and click on ‘New? Get started’ OR visit www.citibank.com.sg and click on ‘First Time User’ at the left side of the page to register. Refer to this 
link for more information. For further assistance, you may contact CitiPhone at 6225 5225 from 8am to 8pm (Monday to Friday).

Apart from the cheque processing fees, are there any other charges associated with the use of cheques?

Yes, there are other charges associated with the use of cheques. For Citibank Consumer Banking customers, you may refer to Citibank Pricing Guide available on Citibank Singapore website for more information.

For Citibank Ready Credit customers, you may refer to Citibank Ready Credit under Banking Fees & Rates available on Citibank Singapore website for more information.

If my account is overdrawn as a result of a cheque processing fee being levied on me, will I incur any charges?

If your account is overdrawn as a result of a cheque processing fee being levied on you, you will be subject to the prevailing overdraft fees and charges.

For Citibank Consumer Banking customers, you may refer to Citibank Pricing Guide available on Citibank Singapore website for more information.

For Citibank Ready Credit customers, you may refer to Citibank Ready Credit under Banking Fees & Rates available on Citibank Singapore website for more information.

If an issued cheque has been cleared but subsequently returned due to issues, will the cheque processing fee still apply?

Please note that the cheque processing fee will apply should a cheque be issued and cleared but subsequently returned due to issues including but not limited to insufficient funds, unmatched signature, blocked account.