Citi PayAll - Pay bills and Earn Rewards

Citi PayAll is a service that enables Citi Cardholders to make payments to various Payees/Payment Categories using an eligible Citi Credit Card and earn miles or reward points with service. It allows you to pay for categories such rent, education expenses, taxes, condominium management fees, electricity bills, insurance premiums and goods and services.

There is an option for payment with zero service fees, however you will not earn any base or bonus miles or rewards points on payments without service fees.

Citi PayAll allows you to pay your rent, education expenses, taxes, condominium management fee, electricity bills, insurance bills and goods and services using your Citi Credit Card. Your recipients do not have to be a Citibank customer and will receive the funds via a bank fund transfer.

Please note that Citi PayAll currently supports payments to local bank accounts only.

Citi Rewards Card, Citi Cash Back Card, Citi Cash Back+ Card, Citi PremierMiles Card, Citi Prestige Card and Citi ULTIMA Card (by invitation only).

If you don’t have any of these cards, click on the card to apply now.

It depends on whether you choose Service Fee payment option or Zero Service Fee payment option.

1. Service Fee payment option will allow you to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.

2. Zero Service Fee payment option here refers to the use of Citi PayAll product without having the customer incur an additional fee for the transaction made. The customer will only be paying the amount in the transaction but will not be receiving any other rewards e.g. base points or miles or additional bonus points or miles or any gift vouchers.

Yes. When setting up your payment simply select the specific date of transfer as long as it is at least 4 business days away. For Rent, education expenses and condominium management fee, you also have the option to make this a monthly recurring payment for the next 24 months.

Payments take 4 business days to be processed.

It depends on whether you choose Service Fee payment option or Zero Service Fee payment option.

1. Service Fee payment option will allow you to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.

2. Zero Fee payment option here refers to the use of Citi PayAll product without having the customer incur an additional fee for the transaction made. The customer will only be paying the amount in the transaction but will not be receiving any other rewards e.g. base points or miles or additional bonus points or miles or any gift vouchers.

If you have lost your card or reported a fraud on your card, please contact CitiPhone Banking at +65 6225 5225 between 8 a.m. and 8 p.m to check on your card account payment transactions status.

You should NOT make payments under Citi PayAll in respect of (i) any loan/debt repayments such as but not limited to mortgage repayments, credit card payments and loans, (ii) any cryptocurrency related transactions, gambling and casino-related transactions or such other transactions that we may determine at our discretion

You can transact an amount not exceeding 95% of your permanent credit limit, subject to the maximum permissible monthly limits below. The aggregate sum of Citi PayAll payments within the calendar month must not exceed your permanent credit limit.

i. Rent, Electricity Bills, Condo Management Fees &/Or Miscellaneous^*: S$30,000 per category
ii. Education: S$100,000
iii. Insurance: S$200,000

^* Miscellaneous includes:
1. Renovation Fees Category
2. Property Agent Fees Category
3. Wedding Expenses Category
4. Child Care Services Category
5. Domestic Helper Service Fees Category
6. Donation or Charity Payment Category
7. Event Management Fees Category
8. Membership Fees Category
9. Club Membership Fees Category
10. Maintenance Fees Category
11. Medical Services Category
12. Payment for Retail Goods and Services Category
13. Parking Fees Category
14. Professional Service Fees Category
15. Storage Fees Category
16. Travel Expenses Category
17. Transport Fees Category
18. Utilities Category

You can set up a Citi PayAll at any time using your Citi Mobile^® App. However, if you choose to enroll via an email or SMS invitation, please note that the offer is valid for 30 days from the day you receive either an email or SMS.

Please click here for the full list of MCSTs supported by Citi PayAll.

You will receive an email, Push Notification or SMS notification alert when the payment is set up and when the payment is successfully charged to your card. Successful payments will be reflected in your credit card statement.

If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your card.

We will also notify you if your payment fails to go through.

You will receive an email, Push Notification or SMS notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid on time.

If your payment fails to go through, the transaction amount and the accompanying processing fee will be refunded to your card.

If you made an accidental payment to the wrong recipient which was processed successfully, the transaction amount with the processing fee accompanying the transaction will not be refundable and will still appear on your statement. As we do not carry out any independent verification on the Payee Account, reference numbers and/or other payment details provided by you, please ensure you input the correct details.

As all Citi PayAll payment transactions will not be processed via any of the card associations (for example, Mastercard^® or Visa), the chargeback dispute resolution process of the card associations will not be available to you and accordingly, you will not be able to raise a chargeback dispute in respect of any payment transaction. All claims and disputes against a payee should be pursued directly with the applicable payee.

You cannot amend your transactions once it has been set up.

However, should you wish to cancel the transaction, please log into your Citi Mobile^® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. Please cancel the transaction at least 7 calendar days before your next payment due date as cancellation will not be processed once the payment is charged to your card.

Based on the campaign details, CitiPhone officers will not be able to advise on the first 2,000 eligible customers that have qualified for the vouchers. Citi will inform customers of their voucher eligibility if they are among the first 2,000 customers within sixteen (16) weeks from the end of the Qualifying Period (22 April 2024 to 31 July 2024).

Eligible Cardmember will be notified via SMS and/or Push Notification containing redemption details of the Gift within sixteen (16) weeks from the end of the Qualifying Period if the Qualifying Criteria in respect of the Gift has been satisfied provided that Citibank may extend the date of crediting with notice.

For payments set-up from 22 April 2024, 10:00AM Singapore Local Time onwards, there has been an increase in PayAll service fee.

You may earn 2 Miles or 5 Points per S$1 spent on Citi PayAll tax transactions within the promotional period, with a minimum spend of S$5,000 on non-tax transactions on a single card. T&Cs apply. Please refer to the illustration below.

You may earn 1.6 Miles or 4 Points per S$1 spent* on Citi PayAll non-tax transactions within the promotional period, with a minimum spend of S$5,000 on non-tax transactions on a single card. T&Cs apply. Please refer to illustration below.

You may receive an additional S$80 GrabGifts Voucher with a minimum spend of S$8,000 on non-tax transactions on a single card, valid for the first 2,000 qualifying customers only. T&Cs apply. Please refer to illustration below.

For one-time/ recurring Citi PayAll set-up before 22 April 2024, 10:00AM Singapore Local Time the PayAll service fee rate will still remain the same as per your set-up date.

There should be no increase in fees for payments made prior to the revision.

No, the Citi PayAll Payment Set-up Date and Payment Charged Date must both fall within the Promotion Period in order to qualify as Eligible Transaction. For the avoidance of doubt, the Citi PayAll Payment Setup Date is the date on which the payment is set up and the Citi PayAll Payment Charged Date is the date where Citi charges the payment to your Eligible Card which will be later than the date on which the payment is set up.

You should schedule your PayAll payment latest on or before 6 August 2024.

Based on the campaign details, CitiPhone officers will not be able to immediately identify your eligible spend and manual calculation.

Please refer to the Promotion terms and conditions for more information. Click here .

The Bonus ThankYou Points or Miles will be credited within 16 weeks from the end date of the promotional campaign.

They include all Citi PayAll categories except Citi PayAll- Tax Payments. Some examples include Non-Tax Categories such as Rent, Insurance Bill Payment, Education Fees, Renovation Fees, Electricity Bill and more.

Supplementary cardholders are not eligible to participate in this Promotion and any spend by supplementary cardholders will not be considered.