We have updated the Citi Mobile^® App with enhanced security capabilities to provide you with a more convenient and seamless mobile banking experience. This will enable you to proceed with your transactions seamlessly and securely on this device without having to enter the Unlock Code or SMS OTP. Please note that you may deregister the enhanced security capabilities on your Citi Mobile^® App at any time via ‘Enhanced Security Capabilities Deregistration’ (under ‘My Profile’) in Citibank Online.

Citi Mobile^® Token is discontinued from Apr 2024.

When you log in (using biometrics authentication or UserID and Password) to your Citi Mobile^® App with the enhanced security capabilities, we will be able to recognise and authenticate you seamlessly. You will no longer be required to enter an Unlock Code or SMS OTP for your transactions on Citi Mobile^® App after such registration for enhanced security capabilities, unless we require additional verification. This means lesser steps, lesser waiting time and faster processing for your banking transactions.

Yes, the registration for enhanced security capabilities on your Citi Mobile^® App needs to be performed separately for your biometric authentication and password. The specific prompts for registration (biometric or password) would be shown once you login to your Citi Mobile^® App using your fingerprint or face profile or password. That is, if you login using your password, the Citi Mobile^® App would prompt for registering the enhanced security capabilities using password authentication. If you enable biometric authentication on your Citi Mobile^® App, then you would also be registered for the enhanced security capabilities using biometric authentication.

Yes. We use advanced security capabilities to perform the necessary authentication that complies with the industry requirements.

Yes, you will still be able to access the Citi Mobile^® App and you will continue to receive SMS OTPs to authenticate your transactions on the app. However, you will not be able to perform high-risk transactions (adhoc Payment and Transfer, Personal Information update, high value funds transfer, etc.) unless you register for enhanced security capabilities on your Citi Mobile^® App.

You will still be able to register and benefit from the enhanced security capabilities. However, to ensure a more seamless customer experience, you may enrol for biometric authentication and enjoy the benefits of enhanced security capabilities on your Citi Mobile^® App.

If you are a registered user of Citi Mobile^® App with enhanced security and you wish to access your account details or perform transactions on Citibank Online, you will be prompted to authenticate your transaction securely by scanning the QR code on screen via the Citi Mobile^® App and performing Biometric or Password authentication. You will no longer be required to key in your Transaction Authorisation Code or SMS One-Time PIN (“OTP”), unless Citi requires additional verification.

After registration of your Citi Mobile^® App with enhanced security capabilities, you should receive a notification on your registered email address and mobile number.

You can de-register from the enhanced security capabilities via Citibank Online. This may be done through the “Enhanced Security Capabilities Deregistration” feature under Services > My Profile.

Yes, you will still be able to register for the enhanced security capabilities on your Citi Mobile^® App. Just log out from your current session and log in again to see the registration prompt.

Please try to restart your device or check your airplane mode setting to ensure it is not activated. If the issue persists, please call CitiPhone Hotline at +65 6225 5225 for further assistance.

Regardless of your location, you will be able to register for enhanced security capabilities on your Citi Mobile^® App if you are able to receive the SMS OTPs. Make sure to update your mobile number before travelling overseas and enable international roaming services on your Singapore mobile number. If you are using a different SIM card while travelling overseas, you might not be able to register for enhanced security capabilities.

We only allow registration for enhanced security capabilities on your Citi Mobile^® App on a single device. You need to register for enhanced security capabilities on your new device again. Upon such successful registration, your previous device will be deregistered for enhanced security capabilities.

Yes. Since you re-installed the app, you will need to register for the enhanced security capabilities again.

Yes. Since you cleared your device’s cache, you will need to register for the enhanced security capabilities again.

For your security, you need to register for the enhanced security capabilities again as your password was changed.

Upon your login to Citi Mobile^® App, you will be prompted to register for the enhanced security capabilities.