Select ‘SGFinDex’ under the Profile & Settings Screen
Tap 'Link new bank'
Authenticate via Singpass login page/ Singpass App
Select the preferred bank you want to view via the Citi Mobile® App from SGFinDex page
Navigate back to the Citi Mobile® App after linking bank and tap 'Update/Refresh'
View information from linked financial institutions and government agencies
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Frequently Asked Questions
What is SGFinDex?
SGFinDex, which stands for Singapore Financial Data Exchange, is a joint initiative by the Monetary Authority of Singapore (MAS) and the Smart Nation and Digital Government Group (SNDGG), with the support of the Ministry of Manpower (MOM). It is built on Singapore's National Digital Identity (Singpass), and developed by the public sector in collaboration with The Association of Banks in Singapore and 7 participating banks.
With SGFinDex, individuals can use their Singpass to retrieve their personal financial information (such as deposits, credit cards, loans, and investments) from the participating banks and their financial information (such as HDB loans and CPF balances) from the relevant government agencies.
Is there a government website I can refer to learn more about SGFinDex ?
Customers who use Singpass and have accounts with any of the 7 participating banks: Citi, DBS / POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, and UOB can use SGFinDex. Customers may also view their data from the Ministry of Manpower’s portal, MyMoneySense (https://www.mymoneysense.gov.sg)
Why do I have to log in with Singpass to use SGFinDex?
Singpass is the national digital identity that enables users to access online services from the Government and private sectors easily and securely. The Singpass authentication system verifies the identity of the user before allowing personal financial data to be retrieved through SGFinDex.
I am not able to sign-in to my bank account to link from SGFinDex website and provide my consent – what could be the reason?
One possible reason could be that your identification number (such as FIN) is not updated with the respective bank (including Citi). In such a scenario, please ensure your identification number is updated with the bank before using SGFinDex service.
How will the data be shared across the participating entities?
Data will be shared through SGFinDex only with customer consent and Singpass authentication.
I am getting error after refreshing my balance in the Citi Mobile® App. Why?
If you encounter an error that states “XXXX. Please contact originating bank”, there is a possibility that the data cannot be retrieved from the respective bank due to some technical issue. Please try after sometime or contact the respective bank whose balance you are trying to retrieve/ refresh.
How do I authorise my banks to release data?
You can use MyMoneySense (https://www.mymoneysense.gov.sg) or the participating banks’ applications/websites to authorise your banks to release data via SGFinDex.
Why my latest balance/real time data is not displayed in Citi Mobile® App for SGFinDex ?
Data displayed is not updated in real time. Balance displayed is previous month's statement balances.
I am an Accredited Investor (AI). Can I retrieve my personal financial data through SGFinDex?
No. If you are identified as an AI or opted in to be an AI with a bank (e.g. Bank A), Bank A will not provide your data (including accounts where you are a joint account holder) through SGFinDex. As a result, your data kept with Bank A cannot be retrieved.
# Instant disbursement is available only for Citibank Deposit Accounts displayed during the funds disbursement option.
All payments and transfers are subject to the Citibank Online User Agreement. Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our CitiPhone Banking at 6225 5225 or visit a Citibank branch to conduct your banking transactions. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile and/or Citibank Online is effected. Citibank full disclaimers, terms and conditions apply to individual products and banking services.