Service and transaction alerts

These are notifications on your account activities and any important updates. This also includes outgoing transaction alerts listed below:

• PayNow Outgoing Transfer
• Credit/Debit Card Transaction Alert
• ATM Cash Withdrawal
• Online Payments and Transfers on my Bank Account(s)
• Account Debit via GIRO & Interbank Transfer
• Standing Instructions Debit Alert
• Cheque Clearance Alert

Promotion and marketing alerts

These are notifications related to our latest promotional and marketing offers.

Service and transaction alerts

We are progressively moving these alerts to be sent via push notifications in view of the rise in SMS related phishing scams.

Promotion and marketing alerts

If you have enabled push notifications and have not opted out of promotion and marketing alerts, we will send you our latest promotional and marketing offers via push notifications.

You can amend your notification preferences in just a few taps: "Settings & More" > under "Security & App" section > "Manage alert preferences". For customization of alert preferences, please visit Citibank Online under “Citi Alerts”.

Push Notifications are notifications on your account updates and/or product offers sent via the Citi Mobile^® App. There are two types of Push Notifications – Service and Transaction Alerts and/or Promotion and Marketing Offers Alerts. You can amend your Promotion and Marketing notification preferences on our Citi Mobile^® App.

Push Notification is a secured mode of communication between you and Citibank SG, and it reduces the risk of fraud and phishing scams related to SMS alerts. To continue using the Citi Mobile App, kindly enable push notifications.

Service and transaction alerts

For alerts related to outgoing transactions, we will send you SMS notifications if you disable your push notifications.

For other service and transaction alerts, we will progressively stop sending SMS notifications. Please ensure that you enable your push notifications to stay up to date on your servicing and transaction alerts, and other important notifications.

Promotion and marketing alerts

If you disable your push notifications or opt out of receiving promotion and marketing alerts via push notifications, we will send you marketing communications via SMS only if you have not unsubscribed from receiving our marketing communications via this channel of delivery.

No. You will receive all the above listed service and transaction-related alerts (set out in Q1 above) via Push Notification if you have enrolled for Push Notification.

There may be a few reasons:

1. 1. Your mobile phone is not connected to WiFi or mobile data network
2. 2. Your Citi Mobile^® App is deleted
3. 3. Your Citi Mobile^® App is not updated to the latest version
4. 4. Your Citi Mobile^® App Push Notifications are disabled
5. 5. Your device notification setting is disabled
6. 6. You have downloaded Citi Mobile^® App and enabled Push Notifications on the other the other mobile device

‘Notification Centre’, which is an in-app repository in Citi Mobile^® App, stores all your Push Notifications that were received on your mobile phone. You may retrieve your notifications after logging in to your Citi Mobile^® App. Click on the inbox icon at the top right of the Citi Mobile^® App to view your notification messages. Do note that Push Notifications will be retained in your Notification Centre for 6 months after you have received it.

No, Push Notifications in Citi Mobile^® App can only be received via one device at a time. If you change device, you may view Push Notifications for the past 6 months in your Notification Centre.

Service and transaction alerts

For alerts related to outgoing transactions, you will have the option to have these notifications sent to you via email in addition to push notifications and SMS. For customization of alert preferences, please visit Citibank Online under “Citi Alerts”.

In the event your email address with Citibank is not valid, or email delivery has failed due to your mailbox being full, we will send the alert through SMS instead.

For other service and transaction alerts, some alerts will continue to have notifications sent via email.

Promotion and marketing alerts

You will receive marketing communications from us via email if you have not unsubscribed from receiving our marketing communications via this channel of delivery.