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Enjoy faster service and personalised assistance
via the Citi Mobile® App

It’s time to skip the waiting time over the phone or the queue at the branches by connecting with us via the Citi Mobile® App.
With effect from 5 December 2021, Citi Live Chat function via Citibank Online will no longer be available.

How to connect with us

Login to the Citi Mobile® App
Tap on the chat function shortcut at the top right of the screen to connect with us
OR Select ‘Help & Support’ under Profile and Settings or the Help icon at the top right of the screen
Search our Smart FAQs or any of the 6 Customer Service Shortcuts

With the Citi Mobile® App you can also:

Be in control of your accounts
  • Enhanced security features on the Citi Mobile® App
  • Activate or deactivate your card for overseas usage
  • Instantly lock and unlock your Credit Card to prevent misuse
Receive timely updates
  • Enable Push Notifications
  • View transactions made to your accounts in real-time
  • Stay informed of important actions required
Easy access when in need
  • Link your Citi Card to Apple Pay® seamlessly
  • Connect with us via the message function for assistance