CITI MOBILE^® APP

Service and transaction alerts

These are notifications on your account activities and any important updates. This also includes outgoing transaction alerts listed below:

• PayNow Outgoing Transfer
• Credit/Debit Card Transaction Alert
• ATM Cash Withdrawal
• Online Payments and Transfers on my Bank Account(s)
• Account Debit via GIRO & Interbank Transfer
• Standing Instructions Debit Alert
• Cheque Clearance Alert

Promotion and marketing alerts

These are notifications related to our latest promotional and marketing offers.

Service and Transaction Alerts

We are progressively moving these alerts to be sent via push notifications in view of the rise in SMS related phishing scams.

Promotion and marketing alerts

If you have enabled push notifications and have not opted out of promotion and marketing alerts, we will send you our latest promotional and marketing offers via push notifications.

You can amend your notification preferences in just a few taps: "Settings & More" > under "Security & App" section > "Manage alert preferences". For customization of alert preferences, please visit Citibank Online under “Citi Alerts”.

Push Notifications are notifications on your account updates and/or product offers sent via the Citi Mobile^® App. There are two types of Push Notifications – Service and Transaction Alerts and/or Promotion and Marketing Offers Alerts. You can amend your Promotion and Marketing notification preferences on our Citi Mobile^® App.

Push Notification is a secured mode of communication between you and Citibank SG, and it reduces the risk of fraud and phishing scams related to SMS alerts. To continue using the Citi Mobile App, kindly enable push notifications.

Service and transaction alerts

For alerts related to outgoing transactions, we will send you SMS notifications if you disable your push notifications.

For other service and transaction alerts, we will progressively stop sending SMS notifications. Please ensure that you enable your push notifications to stay up to date on your servicing and transaction alerts, and other important notifications.

Promotion and marketing alerts

If you disable your push notifications or opt out of receiving promotion and marketing alerts via push notifications, we will send you marketing communications via SMS only if you have not unsubscribed from receiving our marketing communications via this channel of delivery.

No. You will receive all the above listed service and transaction-related alerts (set out in Q1 above) via Push Notification if you have enrolled for Push Notification.

There may be a few reasons:

1. 1. Your mobile phone is not connected to WiFi or mobile data network
2. 2. Your Citi Mobile^® App is deleted
3. 3. Your Citi Mobile^® App is not updated to the latest version
4. 4. Your Citi Mobile^® App Push Notifications are disabled
5. 5. Your device notification setting is disabled
6. 6. You have downloaded Citi Mobile^® App and enabled Push Notifications on the other the other mobile device

‘Notification Centre’, which is an in-app repository in Citi Mobile^® App, stores all your Push Notifications that were received on your mobile phone. You may retrieve your notifications after logging in to your Citi Mobile^® App. Click on the inbox icon at the top right of the Citi Mobile^® App to view your notification messages. Do note that Push Notifications will be retained in your Notification Centre for 6 months after you have received it.

No, Push Notifications in Citi Mobile^® App can only be received via one device at a time. If you change device, you may view Push Notifications for the past 6 months in your Notification Centre.

Service and transaction alerts

For alerts related to outgoing transactions, you will have the option to have these notifications sent to you via email in addition to push notifications and SMS. For customization of alert preferences, please visit Citibank Online under “Citi Alerts”.

In the event your email address with Citibank is not valid, or email delivery has failed due to your mailbox being full, we will send the alert through SMS instead.

For other service and transaction alerts, some alerts will continue to have notifications sent via email.

Promotion and marketing alerts

You will receive marketing communications from us via email if you have not unsubscribed from receiving our marketing communications via this channel of delivery.

If you are reading this on your smartphone,

Click here to download the Citi Mobile^® App directly.

Alternatively, you can download the app via one of the following methods:

* Search for "Citibank SG" in the App Store or Google Play on your smartphone

Citi Mobile App is supported by iOS/Android version: iOS14/AOS9 and above.

Your security is always our priority. All our services are rigorously and regularly tested before and after new version releases.

Rest assured that any transaction you make with our new interface is as secure as the rest of our banking platforms.

With our new and improved Dashboard design, you no longer need Snapshot as you can enjoy instant access to your account information upon login.

No, your will not be able to make purchases. This includes online transactions made over the internet and within apps. However, recurring bill payment instructions effected with merchants will still be processed.

No, you will not be able to make ATM cash withdrawals.

Monthly recurring bills will continue to be charged to your locked Citibank credit card/ Ready Credit account.

Yes, you will be able to use your card immediately. You will receive a confirmation SMS upon the successful completion of the card activation steps.

No, you must update us to activate your cards using SMS, Citi Mobile^®, Citibank Online or Self Service Phone Banking. Please call 6225 5225 and our CitiPhone Officer will happy to assist you.

Yes, you will still be able to do so.

Yes, you will still be able to log in to Citibank Online. You may access all available functions except for Payment/Transfers.

They are any of the following: (i) Overseas ATM cash withdrawals using a Citibank ATM Card
(ii) Overseas ATM cash withdrawals and Overseas Point of Sale Transactions using a Citibank ATM/Debit Card and
(iii) Overseas ATM Cash withdrawals and Overseas Point of Sale Transactions on magnetic stripe terminals using a Citibank Credit Card or Citibank Ready Credit Card.

Selected merchants in the UK, Europe, Australia, Japan, Taiwan, Hong Kong and Malaysia accept the EMV chip. In the US and South Korea, merchants are still reliant on the magnetic stripe to process credit and debit card transactions. As such, we recommend activating the magnetic stripe on your cards when you travel overseas.

No, you will not be able to.

You may do so via SMS, Citi Mobile^®, Citibank Online and Self Service Phone Banking.

No, once you enable your cards for overseas use, it remains enabled until you disable it.

No, enabling overseas use will enable both ATM cash withdrawals and debit/credit card transactions.

Yes, it will remain enabled on your replacement card.

Yes, you may do so via SMS, Citi Mobile^®, Citibank Online and Self Service Phone Banking. Once your ATM/debit/credit card has been enabled, you will receive an SMS confirmation.

You will receive an SMS notification only on the mobile number you have registered with Citibank. Please log in to www.citibank.com.sg to check that the mobile number in your profile corresponds to your current mobile number. Call our 24-hour CitiPhone Banking hotline at +65 6225 5225 to update your records.

For Android users, the daily currency update will be downloaded onto your mobile phone as a separate document in pdf format .

For IPhone users, the document will be displayed in your browser.

You can now change your ATM, Debit and/or Credit card PIN on the go using your Citi Mobile^® App

Going forward customers are required to choose the source of fund (SOF) account first and then based on the selected SOF, the destination account will be displayed.

Here are the new capabilities introduced:
Search transaction using Date (Up to 150 transactions performed in the last 3 months)
Search transactions using Amount
Search transaction using Transaction type

You will be able to see 150 transactions for each account.

Yes you can delete your remembered User ID by clearing cache in android phones and for apple devices, you can do so by deleting and re-installing the app.

Money Lock feature allows you to prevent any unauthorised fund transfers, shielding your money from fraudulent monetary transactions and scams. This feature safeguards your funds which you may not need daily access to.

You may lock your funds on the Citi Mobile^® App and Citibank Online, applicable to your existing current/savings accounts.

For added security, locked funds can only be released by raising an unlock request via CitiPhone hotline (6225 5225) or in-person at one of our Wealth Centres^†/Citibank branch upon successful verification.

Find out more at: citibank.com.sg/moneylock

^†Available only for Citigold and Citigold Private Clients

We have updated the Citi Mobile^® App with enhanced security capabilities to provide you with a more convenient and seamless mobile banking experience. This will enable you to proceed with your transactions seamlessly and securely on this device without having to enter the Unlock Code or SMS OTP. Please note that you may deregister the enhanced security capabilities on your Citi Mobile^® App at any time via ‘Enhanced Security Capabilities Deregistration’ (under ‘My Profile’) in Citibank Online.

The Citi Mobile^® Token is discontinued from Apr 2024.

When you log in (using biometrics authentication or UserID and Password) to your Citi Mobile^® App with the enhanced security capabilities, we will be able to recognize and authenticate you seamlessly. You will no longer be required to enter an Unlock Code or SMS OTP for your transactions on Citi Mobile^® App after such registration for enhanced security capabilities, unless we require additional verification. This means lesser steps, lesser waiting time and faster processing for your banking transactions.

Yes, the registration for enhanced security capabilities on your Citi Mobile^® App needs to be performed separately for your biometric authentication and password. The specific prompts for registration (biometric or password) would be shown once you login to your Citi Mobile^® App using your fingerprint or face profile or password. That is, if you login using your password, the Citi Mobile^® App would prompt for registering the enhanced security capabilities using password authentication. If you enable biometric authentication on your Citi Mobile^® App, then you would also be registered for the enhanced security capabilities using biometric authentication.

Yes. We use advanced security capabilities to perform the necessary authentication that complies with the industry requirements.

Yes, you will still be able to access the Citi Mobile^® App and you will continue to receive SMS OTPs to authenticate your transactions on the app. However, you will not be able to perform high-risk transactions (adhoc Payment and Transfer, Personal Information update, high value funds transfer, etc.) unless you register for enhanced security capabilities on your Citi Mobile^® App.

You will still be able to register and benefit from the enhanced security capabilities. However, to ensure a more seamless customer experience, you may enrol for biometric authentication and enjoy the benefits of enhanced security capabilities on your Citi Mobile^® App.

If you are a registered user of Citi Mobile^® App with enhanced security and you wish to access your account details or perform transactions on Citibank Online, you will be prompted to authenticate your transaction securely by scanning the QR code on screen via the Citi Mobile^® App and performing Biometric or Password authentication. You will no longer be required to key in your Transaction Authorisation Code or SMS One-Time PIN (“OTP”), unless Citi requires additional verification.

After registration of your Citi Mobile^® App with enhanced security capabilities, you should receive a notification on your registered email address and mobile number.

You can de-register from the enhanced security capabilities via Citibank Online. This may be done through the “Enhanced Security Capabilities Deregistration” feature under Services > My Profile.

Yes, you will still be able to register for the enhanced security capabilities on your Citi Mobile^® App. Just log out from your current session and log in again to see the registration prompt.

Please try to restart your device or check your airplane mode setting to ensure it is not activated. If the issue persists, please call CitiPhone Hotline at +65 6225 5225 for further assistance.

Regardless of your location, you will be able to register for enhanced security capabilities on your Citi Mobile^® App if you are able to receive the SMS OTPs. Make sure to update your mobile number before travelling overseas and enable international roaming services on your Singapore mobile number. If you are using a different SIM card while travelling overseas, you might not be able to register for enhanced security capabilities.

We only allow registration for enhanced security capabilities on your Citi Mobile^® App on a single device. You need to register for enhanced security capabilities on your new device again. Upon such successful registration, your previous device will be deregistered for enhanced security capabilities.

Yes. Since you re-installed the app, you will need to register for the enhanced security capabilities again.

Yes. Since you cleared your device’s cache, you will need to register for the enhanced security capabilities again.

For your security, you need to register for the enhanced security capabilities again as your password was changed.

Upon your login to Citi Mobile^® App, you will be prompted to register for the enhanced security capabilities.